Career Advice, Leadership

Leadership Lessons from United Airlines

12 Apr , 2017  

United Airline’s recent fiasco continues to spiral out of control. The dragging of a fare-paying doctor from the flight was recorded by many other passengers. The reaction of United Airlines and the impact of social media on this crisis show that United and its CEO, Oscar Munoz, failed to recognize the dangers of the situation […]

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Leadership

What Would Lincoln Do? Lessons in Leadership

19 Nov , 2016  

With the Thanksgiving holiday upon us, it is valuable to reflect on the origin of Thanksgiving and its importance for our nation and families today. Abraham Lincoln made his Thanksgiving proclamation on October 3, 1863, during the midst of the great Civil War. He knew division and the importance of reconciliation like no leader before […]

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Big Data and Analytics, Leadership

Do You Live in a Bubble? 5 Lessons from the 2016 Presidential Election

9 Nov , 2016  

Do You Live in a Bubble? 5 Lessons from the 2016 Presidential Election The 2016 Presidential election offers many valuable lessons. It shows that for many Americans, especially those in urban areas, there is a bubble. Living in a bubble is a challenge for sound decision-making and leadership. The lessons embedded in the surprising results […]

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Leadership, Risk Management

Risk Predictions for the New Year and Interesting Business Cases in 2016

9 Jan , 2016  

Risk Predictions for the New Year and Interesting Business Cases in 2016

Risk Predictions for the New Year and Interesting Business Cases in 2016 With 2016 just about a week old, I would like to share some risk issues that are interesting to consider in 2016. Federal Reserve Interest Rate Increase Although delayed many times, the Federal Reserve did finally increase the benchmark interest rate.[1] However, inflation […]

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Leadership, Risk Management

Risk Management Leadership Lesson: The Value of Trust in Operations

29 Oct , 2015  

Risk Management Leadership Lesson: The Value of Trust in Operations

Risk Management Leadership Lesson: The Value of Trust in Operations In business and life, we grow to expect certain things. Namely, our society expects companies to produce products that are safe and reliable. We go to Yelp and rail against restaurants that do not meet our expectation for service. However, large firms, when caught red-handed […]

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Leadership, Risk Management

Risk Management Leadership Lessons – The Importance of Focusing on Operational Risk

10 Oct , 2015  

Risk Management Leadership Lessons – The Importance of Focusing on Operational Risk

The Volkswagen case shows us a contemporary case of what can go dramatically wrong when an enterprise does not focus on its operational risk. Worse, it shows what happens when a lack of leadership and presence of cheating overtake the virtues and values of the firm. Operational risk is a major concern for many firms […]

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Leadership, Risk Management

Risk Management Leadership Lessons – Operations Are Improved when Leaders Welcome Bad News

2 Oct , 2015  

Risk Management Leadership Lessons – Operations Are Improved when Leaders Welcome Bad News

Risk Management Leadership Lessons – Operations Are Improved when Leaders Welcome Bad News As the Volkswagen case unravels before our eyes, it plays out a familiar and repeated lesson on dealing with risk. This lesson is that early warning signs were available, but ignored. It appears that Bosch warned VW of the illegal diesel emissions […]

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Leadership, Risk Management

The Value of Trust: Operating for Success

27 Sep , 2015  

The Value of Trust: Operating for Success

The Value of Trust: Operating for Success In business and life, we grow to expect certain things. Namely, our society expects companies to produce products that are safe and reliable. We go to Yelp and rail against restaurants that do not meet our expectation for service. However, large firms, when caught red-handed often have gotten […]

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Leadership, Risk Management

The Increasing Importance of Operational Risk in Enterprise Risk Management

28 Feb , 2015  

The Increasing Importance of Operational Risk in Enterprise Risk Management

Enterprise Risk Management, as a corporate undertaking, has its deepest roots in financial services. Historically, for banks and insurance firms, the focus within enterprise risk has largely been credit and market risk. The Great Recession of 2008 showed us that liquidity risk and the interplay between a firm and capital markets were also important to […]

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Digital Strategy, Risk Management

Managing Data Breaches and Cyber Risks

23 Nov , 2014  

Data Breaches Impact Reputations and Customers A data breach can lead to terrible consequences for you and your customers. In addition to devastating financial losses, the damage to your reputation and brand may be irreversible. Yet, despite the risks, some firms still view cyber crimes as random events. They take a “this will never happen […]

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