United Airline’s recent fiasco continues to spiral out of control. The dragging of a fare-paying doctor from the flight was recorded by many other passengers. The reaction of United Airlines and the impact of social media on this crisis show that United and its CEO, Oscar Munoz, failed to recognize the dangers of the situation […]
CEO, China, crisis, Crisis Management, customer, customer management, featured, Leadership, Leadership lessons, Oscar Munoz, United CEO
Career Advice, Leadership, Risk Management
By now, you have probably heard about the doctor that was dragged off a United flight from Chicago to Louisville. The video, taken by passengers, tells all. How do companies make such bad decisions? How can we learn to make better decisions and stay away from such self-infected and unnecessary damage? Identify Conflicts before Critical […]
Airlines, Bad decision-making, Chicago, Crisis Manas, Decision-Making, DElta, featured, Louisville, Risk Management, United, United Airlines, United removes passenger
Analytics, Big Data, Big Data and Analytics, Digital Strategy, Innovation
“Take out the GPS. I don’t want the FBI tracking us with it.” – Tony Soprano “That’s what I like about you, boss; you are always thinking of the big picture.” – Paulie Walnuts Gualtieri. That is a cleaned-up and paraphrased exchanged between Tony Soprano and Paulie, when the mob crew got new Cadillac Escalades […]
Alito Supreme Court, App, Apple, Apple Maps, Digital Privacy, Digital Tracking, Expecation of Privacy, featured, Google, Google Maps, GPS, GPS Tracking, Phone Tracking, Privacy, Smart Phone Apps, Social Media, Sopranos, Taxation, The Sopranos, Tony Soprano, Trespassing, US Supreme Court
Analytics, Big Data, Big Data and Analytics, Digital Strategy, Global Insights, Innovation, Leadership, Risk Management
I hope this finds you off to a very Happy New Year! It is a natural time to plan for the coming year. The Angel Oak of Charleston, South Carolina has always inspired me. It has grown and prospered for over 500 years, reminding us that everyday can bring growth and prosperity. I wish you […]
Artificial Intelligence, Automation, Big Data, Big Data Analytics, Boomers, Data Monetization, Data Science, Digital, Digital Strategy, executive seminars, featured, GenX, Global insights, Innovation, keynote talks, Millennials, Reputational Risk, Risk, Risk Management, The world in 2050
Analytics, Big Data, Big Data and Analytics, Digital Strategy, Innovation
The real estate industry has gone through a massive transformation as new real estate websites such as Zillow (and Trulia now owned by Zillow, and Redfin) have brought together Big Data sets on available properties, home buyers, and home sellers. These firms have, in the process, showed us important lessons and best practices in monetizing […]
Algorithm, Analytics, Big Data, Big Data Analytics, Data Analytics, Data Capture, Data Exchange, Data Monetization, Data Product, Data Products, Digital Platform, economics, featured, Mobile, New York Real Estate, Real Estate, Zillow
Global Insights, Risk Management
2017 New Year Outlooks With 2017 just beginning, it is worth thinking about some financial and business outcomes that are uncertain and will be consequential in the state of the economy next year. Price of Oil The Trump administration seems more supportive of the broader energy sector than was that of Obama, including coal and […]
2017 Predictions, Automobile Loans, Automobiles, Economic Outlook, Economy, featured, Federal Reserve, interest rates, Loans, Oil, Price of Oil, Risk, Technology, Technology Stocks, Tesla, United Airlines
Analytics, Big Data, Big Data and Analytics, Career Advice, Digital Strategy, Innovation
Executive Education Course Big Data to Big Profits: Strategies for Monetizing Social, Mobile, and Digital Data with Data Science This course, Big Data to Big Profits: Strategies for Monetizing Social, Mobile, and Digital Data with Data Science, led by professors Russell Walker and Edward Malthouse, will examine how firms can take big data to […]
Analytics, Big Data, Big Data Analytics, Course on Analytics, Course on Big Data, Course on Data Science, Data Monetization, Data Science, Digital, Executive Education, featured
Big Data and Analytics, Leadership
Do You Live in a Bubble? 5 Lessons from the 2016 Presidential Election The 2016 Presidential election offers many valuable lessons. It shows that for many Americans, especially those in urban areas, there is a bubble. Living in a bubble is a challenge for sound decision-making and leadership. The lessons embedded in the surprising results […]
2016 Election, Analytics, Asymmetric Information, Big Data, Big Data Analytics, Big Data Polls, Clinton, Clinton Trump, Crisis Management, Data Analytics, Data Science, featured, Leadership, political polls, Polls, Presidential Election, Social Media Risks, Trump
Career Advice, Global Insights, Leadership, Risk Management
“If you can’t Measure it, you can’t Manage it. ” – W. Edwards Deming Each year, as a service to our students here at Northwestern University, I hold a special session showing new graduates how to make a personal financial plan. If you are not measuring your personal finances, you are not managing your personal finances. […]
economics, edward deming, edwards deming, featured, Federal Debt, GDP, government debt, Health Insurance, measurement, Personal Finances, Politics, Poverty, State Debt, US Debt, w edward deming
