United Airline’s recent fiasco continues to spiral out of control. The dragging of a fare-paying doctor from the flight was recorded by many other passengers. The reaction of United Airlines and the impact of social media on this crisis show that United and its CEO, Oscar Munoz, failed to recognize the dangers of the situation […]
CEO, China, crisis, Crisis Management, customer, customer management, featured, Leadership, Leadership lessons, Oscar Munoz, United CEO
With the Thanksgiving holiday upon us, it is valuable to reflect on the origin of Thanksgiving and its importance for our nation and families today. Abraham Lincoln made his Thanksgiving proclamation on October 3, 1863, during the midst of the great Civil War. He knew division and the importance of reconciliation like no leader before […]
Abraham Lincoln, Crisis Management, Decision-Making, Decisons, Diplomacy, Disagreement, Leadership, Leadership lessons, Lincoln, President, Reconciliation, Recovery, Risk Management, Thanksgiving, US President
Big Data and Analytics, Leadership
Do You Live in a Bubble? 5 Lessons from the 2016 Presidential Election The 2016 Presidential election offers many valuable lessons. It shows that for many Americans, especially those in urban areas, there is a bubble. Living in a bubble is a challenge for sound decision-making and leadership. The lessons embedded in the surprising results […]
2016 Election, Analytics, Asymmetric Information, Big Data, Big Data Analytics, Big Data Polls, Clinton, Clinton Trump, Crisis Management, Data Analytics, Data Science, featured, Leadership, political polls, Polls, Presidential Election, Social Media Risks, Trump
Risk Predictions for the New Year and Interesting Business Cases in 2016 With 2016 just about a week old, I would like to share some risk issues that are interesting to consider in 2016. Federal Reserve Interest Rate Increase Although delayed many times, the Federal Reserve did finally increase the benchmark interest rate.[1] However, inflation […]
Chipotle, Crisis Management, Deflation, economics, Enterprise Risk, ERM, featured, Federal Reserve, gas prices, Global Strategy, GM, interest rates, ISIS, Leadership, NFL, Operational Risk, Predictions for 2016, Rate Increase, Risk, Risk Management, Risk Strategy, Tesla, Underemployment, Unemployment, VW, Winning with Risk
Risk Management Leadership Lesson: The Value of Trust in Operations In business and life, we grow to expect certain things. Namely, our society expects companies to produce products that are safe and reliable. We go to Yelp and rail against restaurants that do not meet our expectation for service. However, large firms, when caught red-handed […]
Big Data Risks, Crisis Management, Enterprise Risk, ERM, Leadership, Operational Risk, Reputation, Risk, Risk Class, Risk Management, Risk Management Training, Risk Strategy, Strategic Risk, Toyota, Volkswagen
The Volkswagen case shows us a contemporary case of what can go dramatically wrong when an enterprise does not focus on its operational risk. Worse, it shows what happens when a lack of leadership and presence of cheating overtake the virtues and values of the firm. Operational risk is a major concern for many firms […]
Big Data Risks, Crisis Management, Cyber Risk, Data Breaches, Enterprise Risk Management, ERM, Operational Risk, Reputation, Risk, Risk Class, Risk Management, Risk Management Training, Risk Strategy, Social Media Risks, Winning with Risk, Winning with Risk Management
Risk Management Leadership Lessons – Operations Are Improved when Leaders Welcome Bad News As the Volkswagen case unravels before our eyes, it plays out a familiar and repeated lesson on dealing with risk. This lesson is that early warning signs were available, but ignored. It appears that Bosch warned VW of the illegal diesel emissions […]
Big Data Risks, BP, Crisis Management, Cyber Risk, Data Breaches, Data Risks, Enterprise Risk, ERM, Leadership, NASA, Operational Risk, Reputation, Risk, Risk Management, Risk Strategy, Social Media Risks, Toyota, Volkswagen
The Value of Trust: Operating for Success In business and life, we grow to expect certain things. Namely, our society expects companies to produce products that are safe and reliable. We go to Yelp and rail against restaurants that do not meet our expectation for service. However, large firms, when caught red-handed often have gotten […]
Big Data Risks, Crisis Management, Cyber Risk, Data Breaches, Data Risks, Enterprise Risk, ERM, Leadership, Operational Risk, Reputation, Risk, Risk Class, Risk Management, Risk Management Training, Risk Strategy, Social Media Risks, Trust, Volkswagen
Enterprise Risk Management, as a corporate undertaking, has its deepest roots in financial services. Historically, for banks and insurance firms, the focus within enterprise risk has largely been credit and market risk. The Great Recession of 2008 showed us that liquidity risk and the interplay between a firm and capital markets were also important to […]
Big Data Risks, Crisis Management, Cyber Risk, Data Breaches, Data Risks, Enterprise Risk, ERM, Leadership, Operational Risk, Risk, Risk Class, Risk Management, Risk Management Training, Risk Strategy, Trust
Digital Strategy, Risk Management
Data Breaches Impact Reputations and Customers A data breach can lead to terrible consequences for you and your customers. In addition to devastating financial losses, the damage to your reputation and brand may be irreversible. Yet, despite the risks, some firms still view cyber crimes as random events. They take a “this will never happen […]
Big Data Risks, Crisis Management, Cyber Risk, Data Breaches, Data Risks, Enterprise Risk, ERM, Leadership, Operational Risk, Reputation, Risk, Risk Class, Risk Management, Risk Management Training, Risk Strategy, Social Media Risks
