There is an open debate among economists and business leaders on why digitization leads to a near winner take-all business model. We see the dominance of one search tool in Google and Netflix over other movie providers. In decades past, it was common to have a movie theater in each community and local bakers everywhere. In other business models, especially those driven by personal relationships and locality, we have seen many scores of offerings simultaneously. In fact, achieving scale for the seller was very hard.
Amazon, Bing, Bing LinkedIn, customer, Customization, Data, Digital, Digital Disruption, Digital Followers, Digital leader, Digital Lessons, Digital Platform, Easy Button, eBay, Eonomy of Scale, Facebook, featured, Google, Instacart, Jet, LinkedIn, Lyft, media, Microsoft, Myspace, Netflix, Rocket Mortgage, Staples, Turbotax, Walmart, Youtube
United Airline’s recent fiasco continues to spiral out of control. The dragging of a fare-paying doctor from the flight was recorded by many other passengers. The reaction of United Airlines and the impact of social media on this crisis show that United and its CEO, Oscar Munoz, failed to recognize the dangers of the situation […]
CEO, China, crisis, Crisis Management, customer, customer management, featured, Leadership, Leadership lessons, Oscar Munoz, United CEO
